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Top 10 Tips for Implementing Practice Management Software - TechnoLawer TechnoFeature

Published on May 6, 2008, was an article I wrote for TechnoLawyer, entitled "Top 10 Tips for Implementing Practice Management Software".  This article represents my core beliefs for practice management and that it is integral part of the success of any law firm.  So many firms attempt and fail at implementing not only practice management but also practice management software.  Read this article and glean a better understanding of things to do and not to do when it comes to practice management software.  Read Now!

Pathagoras: Everyone's Answer to Document Assembly

Read my most recent software review of the document assembly product, Pathagoras.  Click Here!

Question from TechnoLawyer reader regarding recent article

Katrina --

I read the first part of your article posted on Technolaw with some interest, but unfortunately with some dismay.  What you wrote was very interesting and, to some folks I'm sure, useful.  What you didn't write was the problem:  There are lots (read: LOTS) of us in the legal profession who for various reasons do not use Microsoft products (other than Windows, out of necessity--we can discuss Linux some other time) of any description.  I recently did a survey of small bankruptcy firms in the LA area (generally solos or 2-3 person firms) and only two offices said that Word was their main wp program;  the rest of us use WordPerfect.  I for one also will not use either IE, Outlook, Outlook Express or any of the Office suite programs (other than Excel, again, out of necessity).  My email client is Thunderbird and my browser is Firefox, both for security reasons as well as because they are simply superior programs to Gates' bloated security leaks.  Nowhere did you discuss the compatibility of any of the reviewed programs with the MS alternatives (in particular, what engendered this email was you review of RPOST, with nary a mention of whether it works with Thunderbird or not), nor did you review any stand alone programs or "add-ons" to either Tbird or FF that would serve some of the same functions.  Perhaps this can be a "Part III" to your article...?


My Response:

Thank you for your email and feedback!  I am fully aware that there are firms out there that do not use Microsoft products and rely on others such as Novell.  In fact I have a few clients where this is the case.  However, my thought process in doing this was to stick with the mainstream.  Here in the Midwest, which is our main demographic, we have over 300 firms that we have worked with in one way or another.  All ranging in size from solo to 50+ attorneys.  I can honestly say that of these 300 about 3% are using a Novell platform or other programs such as Word Perfect and Firefox.  One thing to also note is that the developers of legal software (LexisNexis, Gavel & Gown, Software Technology) devote 95% of their time also to the mainstream, which is Microsoft.  They do a lot more market research than we do, so I have to rely on their research and development as well.  While their products will work with Novell, GroupWise and WordPerfect, majority of them don't support plug ins for Firefox, Thunderbird, etc., and lack the features (when installed on these programs) that make their software good.  I have had clients that were using these programs and ultimately switched for the ability to utilize legal technology.
 
Part Two will not focus on the products that you mentioned.  I don't really want to get into the debate of Word vs.. WordPerfect but I can assure more firms are now switching to Word.  I was a former WordPerfect user myself and don't dislike the program, but when you consider your technology environment as a whole and it's ultimate performance, Word is a better route to go (not mention ease of collaboration).

TechnoLawyer Article: Top Ten Add-on & Utilities for Lawyers

Published on January 8, 2008, was an article I wrote regarding what I felt were the top ten add ons and utilities for lawyers.  As many of you know there are lots of little software and utilities out there that serve good purposes and enable us to work more appropriately, but who has time to review or sort through all of them.  Hence the article! 

January 8, 2008

TECHNOFEATURE: TOP 10 ADD-ONS AND UTILITIES FOR LAWYERS PART

1 OF 2

By Katrina L. Hubbard,

(This article is a TechnoLawyer Exclusive.) 

SYNOPSIS

So much software, so little time. You don't need free trials. You need a matchmaker. In this article, legal technology consultant Katrina Hubbard has done the groundwork for you and shares her top ten favorite add-ons and utilities for lawyers. These ten gems relate to all aspects of a lawyer's work from email to PDF conversion to trial presentation. Each part of this two-part TechnoFeature covers five of her picks. This being TechnoLawyer, please reply with picks of your own and reviews of Katrina's picks.

Part 1 contains 1,252 words.

INTRODUCTION

When I first approached this topic, I was very overwhelmed at the thought of coming up with just ten software add-ons and utilities. Even after much forethought and research I still felt as though I was drowning.

Therefore, in an effort to save myself and those reading this feature, I came up with criteria that candidates for the top ten had to meet. In doing so, I had to wear two hats, one as a legal technology consultant and one as a user (which I did wear in a previous life).

My criteria:

1. Does other software need to already be installed for the software/utility to function? Does this required software already exist in the law office environment?

2. Ease of installation, use, and the learning curve associated with the software/utility.

3. Cost of the software/utility versus the value it provides.

4. Relevant use of the software/utility for all areas of practice not just one in particular.

Applying this criterion, the following are the Top 10 add-ons and utilities for lawyers.

1. RPOST REGISTERED EMAIL
http://www.rpost.com

With email becoming the main avenue for communication, tracking, confirming and proving that your email was received is increasingly important -- especially when those emails contain time sensitive documents, settlement terms, and other case pertinent information. RPost Registered Email gives you "the power of proof."

You can easily install RPost into Microsoft Outlook or Outlook Express as a toolbar button. When you need to send an email that requires confirmation of receipt, simply click the "Send Registered" button versus the send button. RPost then gives you additional options before sending, including compressing attachments into a .zip file, scrubbing the metadata from the attachment, converting the attachment to a PDF, and entering in a reference code (your client's file number perhaps). Once you send the email you will receive an Acknowledgement from RPost and then eventually a Receipt confirming the time and date that your email was received.

This receipt serves as verifiable legal proof that the recipient received your email.

Keep in mind this is not the same as the Outlook Read Receipts. As many of you may know the recipient on the other end has to have Outlook for those to work. That is not the case with RPost; you will get a Receipt no matter what the recipient uses for their email client.

Lastly, RPost is more than cost effective. Depending on the number of Registered Emails you purchase, sending a Registered Email can cost as low as $0.59. When comparing that to sending regular certified mail, this results in a $4.00 savings. Compare that cost even further to sending time sensitive documents via Fed-Ex, UPS, or USPS. With the reference code, you can even choose to pass the cost of sending the Registered Email off to your client, making this add-on a no brainer.

Several bar associations endorse RPost and it has received recognition from numerous courts and judges for its effectiveness.

2. METADATA ASSISTANT
http://www.payneconsulting.com

In this new era of electronic documents (and electronic discovery), protecting proprietary and confidential information has become a whole new ball game. Many of us have been reluctant to acknowledge that there is even a potential risk or threat, but all it takes is for one breach to occur before hindsight sets in. Thanks to Payne Group and its flagship product, Metadata Assistant, you can easily and effectively start on the path to protecting your documents and their information.

Metadata Assistant analyzes Microsoft Word, Excel, and PowerPoint (version 97 and higher) files to determine the type and amount of metadata (hidden information) that exists. You can then use a variety of options to remove this information. The Metadata Assistant can batch process multiple files located on a local or network folder or any open or closed file. Additionally (and more important), you can analyze/clean files attached to outbound emails and convert them to PDF format.

Metadata Assistant comes in two versions. The retail version, which can operate as a standalone utility or run from within Microsoft Word, Excel, PowerPoint, and Outlook (2000 and above), costs $79.00 (for each workstation to be installed). The enterprise version, recommended for 32 or more licenses, comes with annual maintenance, updates, and the ability to customize.

For $79.00 and peace of mind, this is one utility a law office should not be without. 

3. SCANSOFT PDF CONVERTER PROFESSIONAL 4
http://www.nuance.com/pdfconverter/professional/

With PDF being the most widely used and preferred file type for exchange and collaboration, having a solution that easily converts your documents to PDF is a must for any law office. However, the full version of Adobe Acrobat is not always an option for many offices (I don't think I need to say why).

PDF Converter Professional 4 has everything you need to work with PDFs in one application. You can create, edit, and convert forms, spreadsheets, and documents easily and effectively.

Once installed, toolbar buttons appear in all Microsoft Office applications for quick conversion. PDF Converter Professional 4 also provides markup, comment, and text searching capabilities. There are a few purchasing options depending on your office's size and need, but one license of PDF Converter Professional 4 costs $99.00.

4. COMPULAW COURT RULES
http://www.compulaw.com

Ever miss an important deadline with the Court? Of course you have (that's a silly question). This was most likely due to someone (we'll blame it on the Paralegal) who didn't get the scheduling order dates onto your calendar or perhaps the yellow sticky surprisingly fell off the file. Well, if you haven't already heard, a solution to this problem does exist and it's CompuLaw Court Rules.

CompuLaw is the leading provider of court rules generating software. They develop and maintain rules for courts in every state as well as the appellate and federal courts.

CompuLaw's main product is CompuLaw Vision, a rules-based calendar and matter management software that tracks important deadlines. Since these rules change frequently, and vary based on jurisdiction, CompuLaw provides subscription update services to enable you to stay on top of the changes. CompuLaw's rules can also integrate with other software applications, such as PracticeMaster and Amicus Attorney.

With the leading cause of malpractice being the failure to properly calendar deadlines, CompuLaw should become a staple in all law offices.

5. GOOGLE DOCS & SPREADSHEETS
http://docs.google.com

Remote access capabilities have changed the way people work and the way offices function. The "mobile" office is becoming increasingly popular and more and more firms now have multiple locations. This can sometimes pose a challenge for the collaboration and sharing of information. Since Google has become everyone's security blanket, taking advantage of all they have to offer makes good business sense.

If you haven't already, creating a free Google account opens up a world of services for you and your colleagues. Google Docs & Spreadsheets is a part of a larger suite of Web-based applications offered by Google. When using Google Docs & Spreadsheets, you can either upload or email your documents for access. This then enables those documents to be shared with others in your office, in remote offices, clients, opposing, and co-counsel for real time, collaborative editing. All changes made by authorized contributors will appear instantly for your review. You can also review the history of a document's revision and go back to prior versions.

Did I mention this basic service is free? It is also a great alternative and solution to other, more expensive/expansive options.

.. to be continued next week.

Recent TechnoLawyer Post - Tabs3

Here's a recent post in TechnoLawyer regarding Tabs3 billing software. 


TechnoLawyer member Fritz Knaak asks:
"Hi. This is an old topic, I know, but I've just had a colleague open a new office with about 20 lawyers. He's junking Amicus, apparently, and is looking to me for advice on alternatives for billing and time management for a middlish/small shop.

"I'm chugging ahead on an older version of Time Matters and Billing Matters. He asked me if I knew of anybody who could give him some good advice (I wasn't the least bit insulted) and I decided to try the collective. TM has worked well enough for me, but I know there's more out there.

"Any thoughts on sites, etc., where he could go for more info?"

Mr. Knaak:

Even though the best way to approach this would be to determine exactly what your friend's needs are and goals with the firm (i.e. growth, areas of practice, case management, etc.), Tabs3 Billing and Financial Software from Software Technology, Inc., is a really good choice. This is for several reasons, first Tabs3 won the Law Technology News award for best Time and Billing Software for Under 50 Attorneys for the 4th consecutive year.

Second, it is integrateable with many other software products that are widely used by law firms, such as QuickBooks, Time Matters, Amicus Attorney, amongst others. This offers a cost effective approach to work with what they already have and makes adding on technology in the future easier.

Lastly, Tabs3 is not only flexible but very robust in its time and billing capabilities. Tabs3 will grow with the firm instead of the firm outgrowing it, like many other software products. Not to mention the extensive receipt allocation features, fee compensation rules and financial reporting.

I think your friend would find much solace in the Tabs3 program and that it will do more than was ever expected in a Time and Billing software.

Software Technology, Inc. offers a free demo CD of the Tabs3 program as well as its counterparts, General Ledger, Accounts Payable and Trust Accounting if he wanted to evaluate the program further.

Have you downloaded Blawg World 2007 yet?

Released this past summer, the TechnoLawyer eBook and Problem/Solution guide, Blawg World 2007, is a must download if you haven't already!

I am pleased to have contributed to said book under the topic Case Management:  Getting Started.  If you would like to download a copy of this book, click here http://www.technolawyer.com/r.asp?L12085&M1.   

Blawg World 2007 is beautifully designed and is meant to reach out those in the legal industry with ease.  Several problems and solutions have been written by top professionals from all around.  Members can seek out solutions on a wide array of topics and may find answers to those that they weren't seeking!  

There is also a list of over 70 blog (blawg) sites that deal with legal technology and other legal issues.  With the ability to get anywhere in three clicks, Blawg World 2007 will tickle your fancy.  Most of all, IT'S FREE!   

LexisNexis Time Matters v9.0 Soon to Be Released

For those of you that have not heard all ready, LexisNexis Time Matters is soon to release v9.0 of its time honored software.  They have actually renamed the software to LexisNexis Front Office Powered by Time Matters 9.0.  This is in an effort to further their campaign of providing total front office and back office solutions to their customers.

Being a Time Matters and Practice Advantage Certified Independent Consultant, I can truly say that have a stellar product on their hands.  I am thoroughly impressed with their efforts to streamline their products and truly address the current needs of law firms and attorneys today.  This is more than can be said of their competitors.  Attorneys and law firms alike want one solution that will manage their practice.  As it stands right now LexisNexis is blowing the competition out of the water in providing that solution.  Whether its with their front office Time Matters, back office Billing Matters or PCLaw or their Practice Advantage solution (which combines both as well as litigation, marketing and client development) LexisNexis has every need covered.  

If you are a law firm or attorney now looking for a complete solution or a complete package that will address all of your needs, look no further.  LexisNexis has answered your call!   

Amicus Releases New 2008 Product Line

Gavel and Gown, the makers of Amicus Attorney, have announce the release of their new 2008 product line, which includes an enhanced Small Firm Edition, complete revamp of Amicus Accounting and a soon to be released this fall, Premium Edition.  Read the press release here http://www.amicusattorney.com/news/press/2007-0904-Amicus_2008_Products.pdf

For those that are avid Amicus Attorney fans, you are going to be very pleased with this new line and all of the new features.  For those that are not big fans of Amicus or have fallen victim to the rumors swirling around, this is a great time to give this software another look.  Amicus has done a great job of listening to their customers (and critics) and have worked diligently to satisfy them.  Check back soon for a full review!

My Take on Implementing Case Management Software as Contributed in Blawg World 2007

Below is the Problem/Solution I wrote for the TechnoLawyer Blawg World 2007 eBook. 

The Problem:  How Does My Firm Find and Sucessfully Implement Case Management Software that Is Tailored to Our Needs?

The Solution:

Just as no two snowflakes are like, no two Law Firms are alike.  Each one is different in ways unimaginable.  This makes finding Case Management software that not only compliments the Firm but makes it profitable, a daunting task.  Technology inside a Law Firm is no longer a luxury, but a must have.   

Case Management, if implemented properly, will automate a Firm and turn a big profit.  However, an improper implementation bodes no return on investment and lots of frustration.  It is very important for a Firm to be well informed and prepared before purchasing a Case Management system.    

The first step in choosing a proper Case Management system, is to evaluate the infastructure of the Firm.  Ask these questions.  What type of law does our Firm practice?  What is the skill level of our employees in relation to computers and technology?  What is the ratio of the actual size of our Firm (number of employees) to the volume of work?  What type of work is involved in our practice (i.e. is it all form driven?)  What type of other technology do we already have?  Answering these questions will help guide your Firm evaluate different Case Management software, by being able to compare its features to your needs. 

The top three Case Management softwares available on the market are, Amicus Attorney, PracticeMaster and Time Matters.  The reason these products are the top three is because of their design and integration capabilities, which is another important tool in the evaluation.  Integration lessens the cost of automating your firm by utilizing the technology you already have.

So which of these three would work best for you? That's where we can help.  Balanced Legal Solutions is a legal technology firm specializing in providing solutions to the legal industry. We are dedicated to enhancing Law Firms through technology, increased productivity and profit.

Frustration with Inadequate posts and Amicus Attorney Rumor

I recently submitted a post to TechnoLawyer in response to a previous post submitted by another TechnoLawyer member.  I doubt it will get printed because of my "scathing" words, so I'm going to post it on my own blog in hopes that my voice will be heard.  I am just so frustrated with people who continue to make posts on legal technology blogs that contain no factual basis whatsoever.  They simply take what they've heard and then attempt to pass it off as though its authority.  Then there are those that feel they can offer up an actual review of software, WITHOUT EVER HAVING USED IT OR EVEN INSTALLED IT!  &*&#&*#@!  That would be like Roger Ebert writing a review on a new movie that he never saw.  It is just wrong and should be condemed. 

To provide a little background, this member of TechnoLawyer wrote a review of Amicus Attorney 7 and complained of its inadequacies and lack of third party integration.  He wrapped up his post by stating he had failed to install it because of these things.  Here is what I wrote:

I have been waiting (and hoping) that someone would eventually weigh
in on Amicus Attorney 7 and it’s a shame that it had to come from
someone at Gavel & Gown instead of one of their faithful users or
consultants (such as I).  It is though Amicus Attorney has fallen
victim to a horrible 8th grade rumor that was started by an inept and
ignorant person and has turned into a horrible game of telephone.  I
know this is a blog of public opinion, but it is also a blog at which
legal consultants like myself and legal technology enthusiasts rely
heavily on for information about legal technology (almost an authority
one could say).  However, post after post about Amicus Attorney 7 has
been made containing statements that are just untrue, such as this
last post.  Amicus Attorney 7 does integrate with CompuLaw and Outlook
as well as a whole host of other third party add-on products, such as
Worldox, HotDocs, Timeslips, QuickBooks (need I go on).  Exactly what
is it that users and consultants alike want from Amicus Attorney 7
that they continue to fail to see?  Are there stability issues, sure,
but name one software program that exists that does not have stability
issues when coupled with other factors such as network design and
hardware.  I feel as though there tends to be this need for immediate
satisfaction with a software program that will never experience slow
downs, crashes, etc.  Has anyone ever stopped for a moment to think
what is actually being asked of programs such as Amicus Attorney to do
in the environments that we place them in?  We expect our vehicles to
require regular maintenance, break down or be the subject of recalls,
so why is that we are so strict on software programs?  Is it because
we are simply too lazy to truly understand the nature upon which they
are built and how they operate?  Clearly if one were educated on such
things, they would have more of an appreciation for what these
software programs accomplish for us and why they experience kinks. 

Perhaps my comments are unwarranted but regardless, Amicus Attorney 7
has come a long way in development since its original release yet no
one is willing to recognize that.  We continue to receive posts from
people who have not even installed the program, yet feel apt to review
a program and provide authority on it when they haven’t even used it
or tested the third party links for themselves.  How is that even
possible?  That would be like standing up in Court for an oral
argument and just citing case law in support of your position because
your colleague told you it was a good case.  Sooner or later this
rumor has got to end (that Amicus Attorney is dying or slowly on its
way out the door).  Until someone can provide a solid and factual
basis to support this notion, I encourage everyone to stop judging a
book by its cover and experience the software for themselves.